Contact Us

Questions about your policy or filing a death claim:

Life Insurance Virtual Chat Assistant

1-800-778-2255   (all policy numbers EXCEPT beginning with "FE")

• Weekdays 8 AM - 8 PM ET

1-833-626-1865   (policy numbers beginning with the letter “FE”)

• Weekdays 8 AM - 6 PM ET

File a claim online

Available 24 hours a day 7 days a week. 

Make a payment

Make a quick, secure life insurance premium or loan payment without logging in or log in to manage your policy and payments easily. 

Check transaction status

View high-level status updates without logging in or log in to view full details on pending and completed transactions.

Visit our website to manage your account online. For requests that cannot be completed online, give us a call and we’ll be happy to help you.

Retirement (Prudential)

This number is for individuals whose employer-sponsored pension benefits are being paid by Prudential via a group annuity contract.

Pensions
www.prudential.com/retirementgateway
1-800-621-1089
Weekdays 8 AM – 6 PM ET
Automated voice-response system is available 24/7

File a claim online

You can submit your retirement benefit death claim online.

View Verification of Income statement

Access your income verification without logging in or log in to view full account details. 

Policies provided through an Employer

Disability–Claims:

1-800-842-1718

• Weekdays 8 AM – 8 PM ET

Absence & Family Medical Leave–Claims or questions about your policy:

1-877-367-7781

• Weekdays 8 AM – 8 PM ET

Group Life Insurance–Claims or questions about your policy:

1-800-524-0542

• Weekdays 8 AM – 8 PM ET

Group Universal Life and Group Variable Universal Life–Group Policies provided through an Employer:

1-800-562-9874

• Weekdays 8 AM – 8 PM ET

Record Keeping Services - Policy Related Questions:

1-800-778-3827

• Weekdays 8 AM – 8 PM ET

To enroll in coverage:

1-877-232-3619

• Weekdays 8 AM – 8 PM ET

Medical Underwriting–questions about the process or requirements:

1-888-257-0412

NOTE: For inquiries about life insurance products, we can only release information over the phone to the policy owner.

Requests to have information mailed to the policy owner can be made by others, provided the information is mailed to the policy owner's address of record.

• Weekdays 8 AM – 8 PM ET

Supplemental Health Benefits (Includes Accident, Critical Illness, and Hospital Indemnity)–Claims or questions about your policy:

1-844-455-1002

• Weekdays 8 AM – 8 PM ET

File a claim online

Available 24 hours a day 7 days a week.

You’re in the right spot, Fortitude Re customers! Prudential is excited to service your contracts as an unaffiliated third-party administrator.

Individual Prudential Annuities Contracts:

1-888-778-2888

Fortitude Re Contracts:

1-800-879-7012

Fax: 1-800-207-7806

• Weekdays 8 AM – 6 PM ET

Automated voice-response system is available 24/7

Annuities Virtual Chat Assistant
 

Check transaction status

View high-level status updates without logging in or log in to view full details on pending and completed transactions.

Regular Mail:

Annuities Service Center
P.O. Box 7960
Philadelphia, PA 19176

Overnight Mail:

Annuities Service Center
1600 Malone St.
Millville, NJ 08332

Mutual Funds:

1-800-225-1852

• Weekdays 8:30 AM – 5 PM ET

Investment Accounts (LPL Accounts)

1-877-205-3540
Hours of operation: 8 AM – 7 PM ET

Address (Regular Mail)
LPL Financial
Attention:  Dept M
P.O. Box 6575
Fort Mill, SC 29716

Simple IRA:

1-800-298-1345

• Weekdays 8:30 AM – 4:30 PM ET

1-800-732-0416

• Weekdays 8:30 AM – 6 PM ET

Individual Life Insurance, Mutual Funds, Annuities, & Retirement:

Call 1-800-PRU-HELP (1-800-778-4357)

• Weekdays 8 AM – 9 PM ET
• Saturday Closed    
• Sunday Closed    

Effective April 1, 2022, Empower officially acquired the full-service retirement business of Prudential. For more details, review the important information Downloads a PDF file  associated with the acquisition.  

If you received a communication that your workplace retirement account has moved to a new experience with Empower, review instructions PDF opens in a new window  to access your account.

1-844-PRU-4ALL (778-4255)

We accept operator relay calls. If you're deaf, hearing impaired, or have a speech disability, call 711 for assistance.

• Weekdays 9 AM – 6 PM ET

Or contact us online for direct support for users with disabilities.

Accredited members of the media, please email the Prudential Communications team.

To verify employment for a current or former Prudential employee, please call 1-800-778-3279 and follow the prompts for Payroll.

Do you have a specific grievance or dissatisfaction with a Prudential product, service, or associate? If so, you can file a complaint online.

Before contacting us, we encourage you to view answers to commonly asked questions by clicking here.

Frequently Asked Questions